Cookie Policy
Flok Jobs Ltd
Effective Date: 1st February 2026
Version: 1.0 | Last Updated: 22 January 2026
1. Introduction
Who We Are
Flok Jobs Ltd ("Flok Jobs", "we", "us", "our") uses cookies and similar technologies on our website (www.flokjobs.com) and platform to enhance user experience, provide core functionality, analyse usage patterns, and deliver relevant content. This Cookie Policy explains what cookies are, the types we use, their purposes, how long they last, and your choices regarding cookie management.
This policy complies with UK GDPR, the Privacy and Electronic Communications Regulations (PECR), and guidance from the Information Commissioner's Office (ICO).
Data Controller: Flok Jobs Ltd
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Email: support@flokjobs.com
Website: www.flokjobs.com
2. What Are Cookies?
2.1 Definition
Cookies are small text files (typically 4KB or less) stored on your device (computer, tablet, smartphone) when you visit a website. They contain information that a website can recognise on your next visit, allowing sites to remember your preferences, maintain your login status, and track your behaviour for analytics or advertising purposes.
2.2 Similar Technologies
Beyond cookies, we also use similar tracking technologies:
- Local Storage: Data stored directly on your device (larger capacity than cookies, persists until manually cleared)
- Session Storage: Temporary storage cleared when you close your browser
- Web Beacons (Pixels): Invisible 1x1 pixel images that track when you view a page or email
- SDKs (Software Development Kits): Code embedded in applications to track user behaviour
3. Types of Cookies We Use
We classify cookies into four categories based on their purpose and whether consent is required.
3.1 Strictly Necessary Cookies (No Consent Required)
These cookies are essential for our website and platform to function properly. They enable core features like login, bookings, and security. We do not need your consent to use these cookies.
| Cookie Name | Provider | Purpose | Duration | Data Type |
|---|---|---|---|---|
| PHPSESSID | Flok Jobs | Maintains your session while logged in; keeps you authenticated | Session (deleted on browser close) | Session ID |
| flok_session | Flok Jobs | Stores your login token and user preferences during active use | Session | Session token |
| flok_csrf_token | Flok Jobs | Prevents Cross-Site Request Forgery (CSRF) attacks by verifying requests come from you | Session | Security token |
| flok_consent | Flok Jobs | Stores your cookie consent preferences and choices | 6 months | Consent preference |
| platform_settings | Flok Jobs | Remembers your account settings, notification preferences, and dashboard layout | 1 year | User preferences |
Legal Basis: These cookies are necessary for the performance of our contract with you and to maintain platform security. Processing relies on legitimate interests in protecting our systems and providing functional services.
3.2 Performance & Analytics Cookies (Consent Required)
These cookies collect information about how you use our website and platform—such as which pages you visit, how long you spend on each page, whether you encounter errors, and which links you click. This data helps us understand user behaviour, improve our services, and optimise performance.
| Cookie Name | Provider | Purpose | Duration | Data Shared | Lawful Basis |
|---|---|---|---|---|---|
| _ga | Google Analytics | Tracks unique users and sessions; identifies returning visitors | 2 years | Google (anonymised) | Consent (Art. 6(1)(a) GDPR) |
| _gid | Google Analytics | Identifies session; measures traffic by session | 24 hours | Google (anonymised) | Consent |
| gat_gtag_UA[ID] | Google Analytics | Throttles request rate to limit data sent to Google | 1 minute | Google (anonymised) | Consent |
| flok_analytics_ |
Flok Jobs | Tracks which features you use (shift searching, bookings, messaging) | Session | Flok Jobs (anonymised) | Consent |
| flok_pageview_ |
Flok Jobs | Records pages visited to understand user journey | 1 year | Flok Jobs (anonymised) | Consent |
| hotjar_id | Hotjar | Session recording and heatmap data; shows where users click and scroll | 1 year | Hotjar | Consent |
| _hjid | Hotjar | Identifies session for user session recordings | 1 year | Hotjar | Consent |
Data Collected:
- Pages visited and time spent on each page
- Browser type, operating system, and device type
- IP address (used to infer approximate location, not precise location)
- Referrer (how you arrived at our site)
- Search queries within the platform
- Features used (e.g., shift search, messaging, booking)
- Mouse movements, clicks, and scrolling behaviour (Hotjar only)
Third-Party Access: Data is transmitted to Google Analytics, Hotjar, and similar analytics providers. These providers process data according to their own privacy policies and use it to improve their services. Google Analytics data is anonymised and aggregated.
Lawful Basis: Consent (Art. 6(1)(a) GDPR). We only set these cookies after you consent via our cookie banner.
These cookies enable targeted advertising, retargeting, and conversion tracking. They allow us to display relevant job advertisements and services to you on other websites, measure the success of marketing campaigns, and understand which ads lead to bookings or applications.
3.3 Marketing & Advertising Cookies (Consent Required)
| Cookie Name | Provider | Purpose | Duration | Data Shared | Lawful Basis |
|---|---|---|---|---|---|
| _fbp | Meta (Facebook) | Identifies users for Facebook Pixel; enables retargeting ads | 90 days | Meta | Consent |
| _fbc | Meta | Tracks conversions from Facebook ads | 90 days | Meta | Consent |
| fr | Meta | Enables Facebook retargeting and audience segmentation | 90 days | Meta | Consent |
| IDE | Google (DoubleClick) | Identifies users across Google partner sites; enables Google Ads retargeting | 2 years | Consent | |
| ANID | Stores advertising ID for Google Ads personalisation | 2 years | Consent | ||
| NID | Remembers your Google Ads preferences | 6 months | Consent | ||
| flok_user_segment | Flok Jobs | Segments users for targeted email marketing (e.g., workers, employers, inactive users) | 1 year | Flok Jobs email service | Consent |
| flok_marketing_ |
Flok Jobs | Tracks which marketing campaigns led to your signup or bookings | 1 year | Flok Jobs analytics | Consent |
Data Collected:
- Your Flok Jobs user ID (anonymised or hashed)
- Device type and browser information
- Actions taken on our site (e.g., viewed job, completed booking)
- Conversion events (e.g., signup, job application)
How Retargeting Works: When you visit our site, Meta and Google receive a signal (via their pixels) that you visited. They can then display targeted ads to you on their platforms and partner sites. For example, if you viewed hospitality jobs on Flok, you may see similar jobs advertised on Facebook or Google.
Third-Party Access: Data is shared with Meta (Facebook) and Google for advertising purposes. These companies may combine your Flok Jobs data with other data they hold about you to deliver personalised ads.
Lawful Basis: Consent (Art. 6(1)(a) GDPR). These cookies are only set after you consent via our cookie banner.
3.4 Preference & Functionality Cookies (Consent Recommended)
These cookies remember your choices and settings to personalise your experience.
| Cookie Name | Provider | Purpose | Duration | Lawful Basis |
|---|---|---|---|---|
| flok_language_ |
Flok Jobs | Remembers your preferred language for the website | 1 year | Legitimate interest |
| flok_theme_ |
Flok Jobs | Stores your choice of dark mode or light mode | 1 year | Legitimate interest |
| flok_notification_ |
Flok Jobs | Remembers your notification preferences (email, SMS, push) | 1 year | Legitimate interest |
| flok_accessibility_ |
Flok Jobs | Stores accessibility choices (text size, contrast, screen reader options) | 1 year | Legitimate interest |
Lawful Basis: Legitimate interests (Art. 6(1)(f) GDPR). These cookies improve your user experience and are not strictly necessary, but we typically set them with minimal impact on privacy.
4. Cookies by Third-Party Providers
4.1 Google Analytics
Provider: Google LLC (USA)
Data Transferred: Anonymised user behaviour data (pages visited, session duration, browser type, IP address)
Data Retention: 2 years by Google
Purpose: Understand website traffic, user journeys, and platform performance
Your Control:
- Opt out via Google Analytics opt-out browser add-on: tools.google.com/dlpage/gaoptout
- Adjust cookie preferences on our site
4.2 Meta Pixel (Facebook)
Provider: Meta Platforms, Inc. (USA)
Data Transferred: User ID (hashed), actions on our site (viewed job, applied, booked), device type, IP address
Data Retention: 90 days by Meta (longer for retargeting audiences)
Purpose: Track conversions from Facebook ads, deliver targeted job ads, build retargeting audiences
Your Control:
- Adjust ad preferences on Meta.com
- Opt out of personalised ads in your Facebook settings
- Adjust cookies on our site
4.3 Google Ads / DoubleClick
Provider: Google LLC (USA)
Data Transferred: User ID, browsing behaviour, conversion data
Data Retention: 2 years
Purpose: Display targeted job ads across Google partner sites, track ad conversions
Your Control:
- Adjust Google Ads settings: myaccount.google.com/ads
- Disable personalised ads in Google settings
- Use Google's Ads Settings tool
4.4 Hotjar
Provider: Hotjar Ltd (Malta, EU)
Data Transferred: Session recordings, heatmaps, user feedback, IP address
Data Retention: 365 days
Purpose: Understand user behaviour through session recordings and heatmaps; improve user experience
Your Control:
- Opt out on Hotjar.com
- Adjust preferences on our site
- Request data deletion: hotjar.com/legal/compliance/privacy-dashboard
Note: Session recordings may capture sensitive data (e.g., email addresses, payment details). Hotjar anonymises this data by default, but you can request deletion or opt out entirely.
5. International Data Transfers
Some of our cookie providers are based outside the UK and EEA:
- Google (USA): Relies on Standard Contractual Clauses (SCCs) and UK government adequacy assessment
- Meta (USA): Uses SCCs and Meta's own transfer mechanisms
- Hotjar (Malta): EU-based, no international transfer needed
For transfers to the USA, we rely on Standard Contractual Clauses as approved by the UK government. These contractual terms ensure your data is protected to a standard equivalent to UK GDPR.
6. Cookie Management & Your Choices
6.1 Cookie Consent Banner
When you first visit our website, you will see a cookie consent banner with the following options:
- Accept All: Enables all cookies (essential, analytics, marketing, preferences)
- Reject All: Disables all non-essential cookies. Only strictly necessary cookies remain active.
- Customise: Allows you to choose which cookie categories to enable or disable:
- ✓ Essential (always on, cannot be disabled)
- ☐ Analytics
- ☐ Marketing & Advertising
- ☐ Preferences & Functionality
Your choice is stored in the flok_consent cookie for 6 months.
6.2 Updating Your Preferences
You can change your cookie preferences at any time:
- Visit our Cookie Settings page – Link available in the footer of every page (click "Manage Cookies")
- Clear the consent cookie – Delete the flok_consent cookie from your device (banner will reappear on next visit)
- Contact us – Email support@flokjobs.com to request changes
Important: If you reject marketing or analytics cookies, those cookies will be deleted from your device immediately. If you later accept them, new cookies will be set.
6.3 Browser Controls
You can manage cookies directly in your web browser:
Google Chrome:
- Settings > Privacy and security > Cookies and other site data
- Allow, block, or delete cookies per site
Mozilla Firefox:
- Settings > Privacy & Security > Cookies and Site Data
- Choose to delete cookies on exit or manage per-site permissions
Safari (Apple):
- Preferences > Privacy > Cookies and website data
- Block all cookies or allow cookies from visited sites only
Microsoft Edge:
- Settings > Privacy, search, and services > Cookies and other site data
- Manage cookie permissions per site
Note: Blocking cookies may impair platform functionality (e.g., you may be logged out, preferences may not be saved).
6.4 Do Not Track (DNT)
Some browsers allow you to send a "Do Not Track" (DNT) signal. While we respect DNT signals, we cannot guarantee that third-party providers (Google, Meta) will honour DNT requests. Third-party cookie providers have their own privacy policies governing DNT compliance.
6.5 Disabling Cookies Entirely
If you disable all cookies in your browser, you may experience issues:
- Login problems: You may be logged out unexpectedly
- Booking failures: Bookings and preferences may not be saved
- Performance: Some features may not work correctly
- Personalisation: The platform will not remember your settings
We recommend allowing essential cookies while managing analytics and marketing cookies to your preference.
7. Cookie Data & Privacy
7.1 What Data Is Collected?
Analytics and marketing cookies may collect:
- Device information: Browser type, operating system, device type, screen resolution
- Behaviour data: Pages visited, links clicked, time spent on page, search queries
- Location data: Approximate location based on IP address (not precise GPS location)
- Interaction data: Shifts viewed, jobs applied for, messages sent, bookings completed
- Identifiers: User ID (hashed or anonymised), session ID, advertising ID
7.2 Data Protection & Security
Your Data Is Protected:
- Analytics data is anonymised – we cannot identify you from analytics data alone
- Marketing data is encrypted when transmitted to Google and Meta
- All third-party processors are contractually bound to protect your data
- Flok Jobs does not sell your data to third parties
Consent Requirements:
- We only set non-essential cookies after you consent
- You can withdraw consent at any time
- Withdrawal does not affect prior lawful processing
8. Your GDPR Rights
Under UK GDPR, you have the following rights regarding cookie data:
8.1 Right of Access
You can request a copy of all personal data collected via cookies. Contact: support@flokjobs.com with subject "Cookie Data Access Request"
8.2 Right to Erasure
You can request deletion of cookie-derived data (subject to legal obligations). Cookies are typically automatically deleted after their retention period expires.
8.3 Right to Object
You can object to processing via cookies for marketing or analytics purposes. We will stop setting those cookies.
8.4 Right to Withdraw Consent
You can withdraw consent for non-essential cookies at any time by:
- Using our Cookie Settings tool
- Adjusting your browser settings
- Contacting support@flokjobs.com
Withdrawal does not affect lawfulness of processing before withdrawal.
9. Third-Party Cookie Policies
For more detailed information about how third parties use cookies, please review their privacy policies:
- Google: policies.google.com/privacy
- Meta (Facebook): facebook.com/privacy/explanation
- Hotjar: hotjar.com/legal/policies/privacy
- Google Ads: policies.google.com/technologies/ads
10. Children & Cookies
Flok Jobs services are not directed to children under age 13. We do not intentionally collect data from children via cookies. If you believe we have collected cookie data from a child, please contact support@flokjobs.com immediately.
11. Updates to This Cookie Policy
We may update this Cookie Policy from time to time to reflect:
- New cookies we implement
- Changes to third-party cookie providers
- Updates to privacy laws or ICO guidance
- Changes to our data practices
When we make material changes:
- We will post the updated policy on our website with a new effective date
- We will display a prominent banner on our website notifying users of changes
- For significant changes affecting your rights, we will request explicit re-consent
Version History:
Version 1.0 – Effective 1st February 2026 – Initial Cookie Policy
12. Complaints & Contact
12.1 Questions About This Policy?
If you have questions about cookies or this policy:
Flok Jobs Ltd
Email: support@flokjobs.com
Address: 128 City Road, London, United Kingdom, EC1V 2NX
Website: www.flokjobs.com
Response time: We aim to respond within 5 business days
12.2 Privacy Complaints
If you are unhappy with our use of cookies, you can lodge a complaint with the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: www.ico.org.uk
Telephone: 0303 123 1113
Email: casework@ico.org.uk
You can submit a complaint online at no charge.
We recommend contacting us first to try to resolve any concerns.
13. Summary Table: All Cookies Used
| Cookie Name | Provider | Type | Duration | Consent Required | Purpose |
|---|---|---|---|---|---|
| PHPSESSID | Flok Jobs | Strictly Necessary | Session | No | Session management |
| flok_session | Flok Jobs | Strictly Necessary | Session | No | Login token storage |
| flok_csrf_token | Flok Jobs | Strictly Necessary | Session | No | Security protection |
| flok_consent | Flok Jobs | Strictly Necessary | 6 months | No | Consent tracking |
| platform_settings | Flok Jobs | Strictly Necessary | 1 year | No | User preferences |
| _ga | Google Analytics | Analytics | 2 years | Yes | User tracking |
| _gid | Google Analytics | Analytics | 24 hours | Yes | Session tracking |
| flok_analytics_ |
Flok Jobs | Analytics | Session | Yes | Feature usage tracking |
| hotjar_id | Hotjar | Analytics | 1 year | Yes | Session recording |
| _fbp | Meta | Marketing | 90 days | Yes | Conversion tracking |
| IDE | Marketing | 2 years | Yes | Ad personalisation | |
| flok_user_segment | Flok Jobs | Marketing | 1 year | Yes | Email segmentation |
| flok_language_ |
Flok Jobs | Preferences | 1 year | No | Language selection |
| flok_theme_ |
Flok Jobs | Preferences | 1 year | No | Dark/light mode |
| flok_accessibility_ |
Flok Jobs | Preferences | 1 year | No | Accessibility options |
This Cookie Policy is effective from 1st February 2026.
Last Updated: 22 January 2026
© Flok Jobs Ltd 2026. All rights reserved.