Help Centre

How do I join Flok Jobs?

1. Download the Flok Jobs App from the App Store or Google Play.
2. Create a free account.
3. Add your preferences (location, availability, roles).
4. Verify your Right to Work status.
5. Book shifts and start earning.

Where can I download the app?

Click here to download the app.

Search “Flok Jobs” on the App Store or Play Store and you'll be set up in minutes.

How do I make my profile stand out to employers?

• Upload a clear, professional profile photo.
• Write a short bio (e.g., “5 years' bar experience, cocktail specialist with a passion for customer service”).
• Add past experience under Skills & Roles - include specifics like certifications or achievements to show your edge.
• Set your availability, preferred locations, and pay expectations.

Why is my profile important?

Employers rely on your profile to make quick decisions. A complete, polished one means more bookings and better matches—think of it as your digital CV in the fast-paced hospitality world.

What documents do I need to get verified?

UK residents: Valid passport, or driving licence + birth certificate + National Insurance number.

Non-UK residents: A share code from gov.uk/prove-right-to-work

How do I upload my documents?

Snap a photo of your ID directly in the app. For share codes, enter it during the verification step—the process is quick and secure to get you working ASAP.

What type of jobs are on Flok?

1. Chefs & Kitchen Staff (e.g., sous chefs with food safety certs)
2. Bartenders & Baristas
3. Waiters & Hosts
4. Porters & General Support
5. Housekeepers & Cleaners

Flok focuses on temporary hospitality gigs across the UK, from bustling city bars to event festivals. We're expanding categories based on user feedback to keep things fresh.

When do I get paid?

After completing a shift, employers approve your timesheet.

Payments are processed securely within 24 hours to 7 days—track it all in-app.

Do I get holiday pay?

PAYE workers: Yes, it's included in your hourly rate.

Self-employed: No, but you get the full agreed rate without deductions.

What are pay incentives?

• Urgent shifts booked within 24 hours: Boosted rate.
• Within 6 hours: Even higher premium.
• (Boosts apply to the first shift in that window only.)
• Bank Holidays & Christmas Day: Double pay.
• New Year's Eve: Time and a half until 6pm, double after.

These perks draw from real hospitality needs - encouraging quick fills for employers while rewarding flexible workers.

What happens if a shift is cancelled?

• Less than 24 hours before: Worker receives 50% of the shift fee.
• Less than 6 hours before: 100% of the first day's fee.

How does Flok help employers?

• Post shifts and get instant nearby matches.
• AI-powered suggestions to find top talent fast.
• In-app chat and optional video interviews for seamless coordination.
• Employer Dashboard: Oversee bookings, review staff performance, and view history.
• Secure payments with no agency fees - pay directly and save.

Can I hire workers permanently?

Flok is temporary-focused, but after repeated shifts, you can discuss direct hires. Be aware of UK Agency Worker Regulations (AWR)—we recommend checking gov.uk or consulting support for smooth transitions.

How do I leave a review?

Post-shift, use the in-app feedback tool to rate and comment on workers or employers - it helps refine matches and improve the platform.

What if I need help?

Tap Support in the app for quick responses (aiming for under 24 hours). Or head to our Contact Us page.

We prioritise GDPR compliance for data security, and the app works with screen readers to ensure accessibility for all users.